- #Alesis io26 firewire midi computer interface mac os#
- #Alesis io26 firewire midi computer interface Pc#
- #Alesis io26 firewire midi computer interface windows 7#
My brother called tech support, and he said that the the tech said that he wouldn't troubleshoot the problem on a windows 7 machine (all he had on hand at the time) because that had not been stable but that he would have if he was on a mac. Firewire sends power to the unit, but the firewire light does not come on, and it isn't recognized. For him it happened about the same time as he upgraded to windows 7, so we thought that was the issue, but the same macbook that he always used it on isn't working either, and neither is the imac I'm typing. Looks like my brother is having the same problem. I getting very close to boxing this thing up and pitching it.
#Alesis io26 firewire midi computer interface mac os#
What good are Windows drivers on Mac OS X? After checking Alesis's site, there were new OS X drivers and of course, they yielded no solution. Roughly a week later, he sends me a response telling me that there are new drivers available and includes a link.to Windows 7 drivers. I send him a response telling him that he sent me wrong product information. He sent me a pretty hefty troubleshooting procedure that looked promising.until I realized he gave me directions for the MultiMix and not the io26. I received a response back nearly 2 and a half weeks later with the convenient excuse of my e-mail ending up in his spam folder. Alesis's tech support e-mail return time is suppose to be 72 hours max. My next encounter was with Kevin Jordan via e-mail. After trying 2 more times, I abandoned ship on the phone service. After being put on hold for 25 minutes, the person on the line simply hung up. My first encounter was over the phone with them.
#Alesis io26 firewire midi computer interface Pc#
It is clear from this thread that is not a MAC issue but an Alesis issue, else PC users would not have the same problem.įirst and foremost, Alesis has been one of the worst companies I've had to deal with when it comes to customer support/tech support. It seems to be a common one, I have read about it on several other forums too, but haven't seen a solution yet. If anyone from Alesis is on this forum, please comment on this issue. I would however like to know if there is a solution for this issue because it is annoying, and I can probably still return the Alesis now, but not in a few months time.
So far it is not a huge problem because I have managed to get it going each time by removing and reconnecting the firewire cable a few times (on the Alesis end). I have tried it with the mains power supply and without (power through firewire) and the issue remains the same. Then all is fine again, until I switch off the Mac again, or even put it to sleep. Sometimes it takes a few tries, before the firewire light comes on again and the Mac picks it up. I have to physically unplug the firewire and plug it back in. I find that when the firewire light is on, the Mac picks up the io26 fine, but as soon as I switch the Mac off, and back on the next day, the firewire light does not come on, and the Mac cannot see the Alesis. Downloaded all the latest drivers from Alesis website. I have the same issue, brand new Alesis io26, brand new iMac with OS 10.6.3.
Now that its not working, I've lost my options for recording, in-ear monitoring and a few other things For the price, I was very impressed with all the features it had to offer and its portability. Up until yesterday, I was a huge fan of the io 26. I've tried several different things troubleshoot the issue: Un/Re-install drivers, older drivers, verified and repaired disk permissions within OS X and even opened the io 26 up to check for loose connections. The bus still powers the io 26 but no FireWire recognition. I've rarely used the AC adaptor with io 26 so I rely on bus power. I've had mine since 2007 and it wasn't until yesterday that the FireWire connectivity light stopped working, which resulted in OS X not recognizing it. I also have the same problem with my Alesis io 26. I'm new to posting on here but not to coming here.
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